Delivery Policy

Delivery Policy

1. Access to Courses

1.1 Upon successful completion of the payment process, users will receive an email with their login credentials and access details for the purchased course(s).
1.2 The standard delivery timeline for access credentials is 24 to 48 hours after payment confirmation. Any delays beyond this period will be communicated promptly via email.

2. Mode of Delivery

2.1 Courses are delivered exclusively through the NUST Connected online platform i.e www.connected.nust.edu.pk. Users must have a stable internet connection and a compatible device to access the materials.
2.2 No physical materials, such as textbooks or USB drives, will be provided unless explicitly stated in the course description.

3. Limitations on Access

3.1 Course access is granted to the individual who has enrolled and completed the payment. Sharing login credentials or granting access to third parties is strictly prohibited and may result in account suspension or termination.
3.2 Access to the course materials is typically granted for a specific duration. Users are advised to complete the course within the allotted timeframe.

4. Technical Support

4.1 If users encounter technical issues while accessing courses, they may contact NUST Connected's support team via info@connected.nust.edu.pk.
4.2 Support requests will be addressed promptly, typically within 24 to 72 hours, depending on the complexity of the issue.

5. Delivery Timeline Exceptions

5.1 While the standard delivery timeline for course access credentials is 24 to 48 hours, delays may occur due to unforeseen circumstances such as payment gateway issues, high transaction volumes, or technical glitches.
5.2 Users experiencing delivery delays are advised to contact NUST Connected’s support team promptly. A resolution timeline will be provided within 24 hours of the query being raised.

6. Multi-Course Enrollments

6.1 Users can enroll in multiple courses simultaneously with same access credentials for each course to ensure seamless navigation and organization.
6.2 In rare instances, access credentials for one or more courses may be delayed. Users should verify their spam/junk folders before raising a support ticket.

7. International Enrollments

7.1 International students are welcomed to join the platform but should ensure their internet and payment methods are compatible with the platform's requirements.
7.2 Time zone differences may impact the immediate receipt of credentials. In such cases, users are requested to allow an additional 24 hours before contacting support.

8. Failed or Incomplete Payments

8.1 If a payment fails due to technical errors or is left incomplete, course access credentials will not be issued.
8.2 Users are advised to confirm the payment status through their bank or payment gateway and retry the transaction. For persistent issues, contacting support is recommended.
8.3 In cases where a payment is deducted without access credentials being issued, the issue will be investigated, and access will be granted within three business days upon verification.

9. Course Revisions and Updates

9.1 NUST Connected reserves the right to update or revise course content to ensure it aligns with the latest industry standards and academic advancements.
9.2 Users enrolled in self-paced courses may access updated materials automatically, while those in cohort-based courses may receive separate notifications about revisions.

10. Temporary Suspension of Access

10.1 Access to courses may be temporarily suspended for maintenance, platform updates, or technical troubleshooting.
10.2 Users will be notified of planned suspensions in advance, and every effort will be made to minimize disruption.